Terms, Conditions & Privacy
At Malie, we value you as a customer and respect your concerns about privacy. Mahalo for your business!
At Malie, we value you as a customer and respect your concerns about privacy. Our site utilizes a secure server to process orders and personal information and has earned the TrustedSite® Certification (McAfee SECURE) which is posted in the bottom, right corner of this website. All data is encrypted before it is sent and is completely secure. We also will never sell or share your information.
You can feel confident that your information is secure and safe when shopping this website however, if you do not feel comfortable placing your order online, please give us a call toll-free at 866-767-5727 (Monday-Friday, 9-4 HST) and we'll be happy to help you.
Free returns on orders shipping to USA addresses. Our products carry an unconditional guarantee. If for any reason you are not completely satisfied with your purchase, please contact us within 5 days of receipt.
To initiate your return you may call us at 1-866-767-5727 or send us a message via our contact form which you can find by clicking here. We are available to assist with your return Monday through Friday, 9am - 4pm Hawaii Time.
Eco-Refill Products are FINAL SALE. Due to the organic, natural quality of our ingredients, Malie products have a 2 year shelf life and we guarantee all gallon and half gallon products for 2 years from the date of purchase. If you encounter any issues, we are happy to resolve them and will require proof of purchase.
There may be a few other products that are final sale and they will have a note indicating.
Orders to Canada unfortunately are not eligible for returns. All orders shipped to Canada will be final sale, no exchanges or returns will be accepted.