Customer Service & Frequently Asked Questions

Orders $75 and over ship free so you can bring a little paradise home! No discount code needed. For a limited time. Free shipping is Ground, 7-10 business days excluding weekends, to USA addresses only.

Orders $0-$49.99 have a shipping cost of $10 and will ship Ground (7-10 business days excluding weekends - USA addresses only).

Orders $50-$74.99 have a shipping cost of $5 and will also ship Ground.

Shipping costs are calculated after discounts codes are applied.

Gift Cards are not physical cards that need to be shipped, therefore they are not included in order value when calculating shipping costs.

All orders to Canada will have a flat shipping cost of $30 USD and require a $100+ minimum order. (The $100+ minimum does not include shipping and is your product sub-total after applied discounts.) Taxes, import taxes, and fees are NOT included and you will be liable upon delivery.  All orders to Canada are final sale and no returns or exchanges will be accepted. Orders to Canada are not eligible for free shipping promotions.

To visit Malie Japan, please click here: malieorganics.jp

We ship daily, Monday through Friday and will ship your order within a few business days of receipt. 

Malie ships Ground (7-10 business days excluding weekends) unless otherwise noted or requested.

We currently do not offer expedited shipping.

Orders with promotional free shipping (including a discount code for free shipping) will ship Ground to USA addresses only.

All orders to Canada require a minimum order of $100+ and will have a flat shipping cost of $30 USD. Taxes, import taxes, and fees are NOT included and you will be liable upon delivery.  All orders to Canada are final sale and no returns or exchanges will be accepted. Orders to Canada are not eligible for free shipping promotions.

To visit Malie Japan, please click here: malieorganics.jp

We only ship within the United States and to Canada. We apologize that International shipping to other countries is not available at this time.

Malie offers a 100% guarantee on our products. Your happiness is our top priority and if you are unsatisfied for any reason, we are here to make it right! Please contact us within 7 days of receipt by emailing customer service at sales@malie.com and we will either process a return or provide a refund. 

Eco-Refill Products are FINAL SALE. Due to the organic, natural quality of our ingredients, Malie products have a 2 year shelf life and we guarantee all gallon and half gallon products for 2 years from the date of purchase. If you encounter any issues, we are happy to resolve them and will require proof of purchase. 

Lucky Bags are FINAL SALE. No refunds, returns or exchanges.

There may be a few other products that are final sale and they will have a note indicating.

Orders to Canada unfortunately are not eligible for returns. All orders shipped to Canada will be final sale, no exchanges or returns will be accepted.

Mahalo!

Any available samples will be automatically included with your order. You may also visit our Mālie Branded Boutiques to try testers of all of our products.

Be the ultimate gift giver with Mālie and gift the essence of the tropics! Choose from our expanded collection of luxurious products and find the perfect gift for any occasion. Here's how it works:

Your order ships to someone else: 
• Once you've added your gift/s to your shopping cart, click on the bag icon (upper right corner) to be taken to your cart.
• In the cart you can add a gift note to your order and we'll relay it in a beautiful, gold Mālie card. Type your message (scroll down, near the checkout button) and be sure to let us know this is a gift.
• Proceed to checkout and enter your gift recipient's address for shipping.
• When we pack and ship your order, we'll include the card and some information in case they need to contact us about their gift. Our packages do not include pricing information and we're happy to help if your lucky recipient has any issues. 
• If you've placed your order without including a note, please reply to your order confirmation email to let us know your order is a gift and anything else we should know. You can also call us at 1-866-767-5727.

Your order ships to you & you hand deliver: 
• Present your gifts with the finishing touch of our custom gift wrap! Offering a kit that includes a Mālie bag with tissue paper and a gift tag.
• There are 3 different sizes offered in chic white and gold.
• Simply choose the gift bag that best fits your gift and add it to your cart with your order for only $3. Click here to shop our gift wrap kit.
• The kit will ship with your order and assembly is required. Your gift will not ship wrapped, you will need to assemble it yourself. 

Click here to gift a Mālie Gift Card!

Mahalo for sharing and gifting our products, we really appreciate the love!

Subscribe to receive Malie emails and get a discount code for 10% off your next order! Plus, you'll be first to know about all the specials Malie will be offering throughout the year!

Sign up at the bottom of every page and you won't miss a thing!

Lucky Bags are over for this year - we are sorry if you missed it!

All Lucky Bags are FINAL SALE. No refunds, returns or exchanges.

Mālie Lucky Bags are special mystery bags filled with goodies worth at least double the price paid. Inspired by the Japanese tradition of Fukubukuro, each bag is a surprise!

Mālie offers Lucky Bags on New Years Day only. Please subscribe to our email newsletter (at the bottom of the page) and we'll let you know when they return again next year!

One discount code per order. Cannot be combined with other offers.

All Malie discount codes are for online orders at malie.com only and do not include taxes and shipping.

Discount codes are not applicable towards gift cards.

Unfortunately this aroma has been discontinued. We apologize for the inconvenience and hope you can fall in love with another one of our scents! 

Yes! Malie is elated to offer our eco-refill options which are an environmentally friendly solution aiming to save you money and resources while enhancing your daily regimen and state of mind. Rejuvenate & Restore, Reduce & Reuse! Click here to shop.

Offering gallons of shampoo, conditioner, body wash and hand soap and half-gallons of body cream in both mango nectar and koke'e. Also available are gold decorated bottles for refilling.

All eco-refill products are FINAL SALE. Due to the organic, natural quality of our ingredients, Malie products have a 2 year shelf life and we guarantee all gallon and half gallon products for 2 years from the date of purchase. If you encounter any issues, we are happy to resolve them and will require proof of purchase. 

Eco-Refill Protocol: How to refill bottles using gallons:

1. Place gallon and clean bottles on a clean work area and fill each bottle separately, one at a time.

2. Remove the pump from bottle and place in a clean glass with pump facing up or place on a clean towel. It is important to keep your pumps clean.

3. Using a gallon jug, pump or pour the liquid into the bottle allowing about 1.5 inches of room so that the product does not overflow when pump is inserted.

4. Carefully place the pump directly back into the refilled bottle without touching the dip tube to anything.

This protocol is included with every eco-refill order. Mahalo for your efforts to reuse and reduce plastic! 

1. Ensure the circular base of the pump is screwed on tight to the neck of the bottle, by turning it clockwise.

2. The pump is currently in the down position. By turning the top portion counterclockwise it will cause the pump to unthread and pop up.

3. To release the product, push down on the pump to prime and allow the product to make its way up the dip tube/straw. It may take multiple pumps for the product to dispense.

4. To close the pump, push down (a bit of product will come out) and turn clockwise until the pump is secured in the ‘down position’. 

5. If you have completed the above steps and the product still does not come through the pump, please contact us at sales@malie.com and we can offer assistance.

Hours: Monday-Friday, 8 am - 4 pm, Hawaii time (HST)

Please email us at sales@malie.com for the quickest response. Or you can leave a voice message at 808.332.6220 and we will get back to you within 1-2 business days, based on Hawai'i's hours of operation.

Click here for our Contact Form

Fax: (808) 332-622

Mailing Address: PO Box 99, Koloa HI  96756

We’d love to hear from you! If you have any feedback, please contact us here.

Subscribe to to receive our emails in our footer and unsubscribe from our email list here.

Committed to caring for our environment and these beautiful islands, we continue to reduce our carbon footprint by offering some of our best-selling products in 100% Post Consumer Recycled (PCR) bottles!

Using PCR material focuses on a more sustainable future and provides another life to packaging and plastics, helping to ensure Earth’s extraordinary natural resources will bless future generations.

Mahalo for supporting us.

Dedicated to using natural and organic ingredients, our products are not only safer for your skin, hair and the environment, they also work in harmony with your body for more deeply therapeutic results.

Malie is cruelty-free and never tests on animals. All of our products are vegan.

Free from parabens, sulfates, phthalates, petrochemicals, mineral oil, silicone and gluten.

Please see individual product pages for complete descriptions and ingredients listings.

In-Store Only - Mālie is proud to announce our partnership with TerraCycle where you can bring in your used, empty Mālie beauty packaging into one of our branded Boutiques to receive a 10% discount on your in-store purchase that same day!

All Malie Beauty Containers Are Welcome: Bottles, Jars, Tubes, Pumps, Labels and Bath Soak Bags. Please empty containers as much as possible.

Boxes should be recycled with your County program.

Committed to caring for our environment and these beautiful islands and continuing to reduce our carbon footprint, we'll make sure your empty container is properly recycled and does not end up in a landfill, providing another life to packaging as it will become raw material to make new things, helping to ensure our Earth's extraordinary resources will bless future generations.

At Malie, we value you as a customer and respect your concerns about privacy. Our site utilizes a secure server to process orders and personal information. All data is encrypted before it is sent and is completely secure. We also will never sell or share your information.

You can feel confident that your information is secure and safe when shopping this website, however if you do not feel comfortable placing your order online, please give us a call toll-free at 866-767-5727 (Monday-Friday, 9-4 HST) and we'll be happy to help you.

This website, like many others, uses cookies to help us customize your experience. Cookies are small text files stored by your internet browser that allow this website to remember your user preferences so that it can recognize you when you come back and respond appropriately. You can choose opt out and not allow cookies to collect information through your web browser preferences or options.

Mahalo!

1. Check to see if the pump has a pump clip attached (it will be the same color as the pump itself). Remove the clip.

2. Ensure the circular base of the pump is screwed on tight to the neck of the bottle, by turning it clockwise.

3. The top of the pump will indicate counterclockwise to “open” and clockwise to “close”.

4. To open the pump, turn the top counterclockwise until you feel it click into place.

5. To release the product, push down on the pump to prime and allow the product to make its way up the dip tube/straw. It may take 5-10 pumps for the product to dispense.

6. To close the pump, turn the top clockwise until you feel it click into place.

7. If you have completed the above steps and the product still does not come through the pump, please contact us at sales@malie.com and we can offer assistance.

1. Ensure the circular base of the pump is screwed on tight to the neck of the bottle, by turning it clockwise.

2. On the top of the pump, there is an arrow that indicates the following:
a.) ‘closed position’ by turning the top portion of the pump clockwise. You will know it is in the closed position because the pump will not allow you to push down. 
b.) ‘open position’ by turning the top portion of the pump counterclockwise. You will know if it is the open position because the pump will allow you to push down. 

3. To release the product, first turn the top portion of the pump counterclockwise to be in the ‘open position’. Then push down on the pump to prime the pump and allow the product to make its way up the dip tube/straw. It may take up to 25-50 pumps for the product to dispense.

4. If the product does not come out after 50 pumps, first unscrew the entire pump from the neck of the bottle, lift the pump until you can see the bottom of the dipstick/straw, then reinsert the pump into the bottle 3-5 times to agitate the product. Lastly screw the pump back onto the bottle and pump another 25-50 times.

5. If you have completed the above steps and the product still does not come through the pump, please contact us at sales@malie.com and we can offer assistance.

1. Ensure the circular base of the pump is screwed on tight to the neck of the bottle, by turning it clockwise.

2. The pump is currently in the down position. By turning the top portion counterclockwise it will cause the pump to unthread and pop up.

3. To release the product, push down on the pump to prime and allow the product to make its way up the dip tube/straw. It may take multiple pumps for the product to dispense.

4. To close the pump, push down (a bit of product will come out) and turn clockwise until the pump is secured in the ‘down position’. 

5. If you have completed the above steps and the product still does not come through the pump, please contact us at sales@malie.com and we can offer assistance.