customer service & frequently asked questions

contact
• Hours: Monday - Friday, 9am - 4pm, Hawaii time
• Toll-Free Phone: 1-866-767-5727
• Local Phone: (808) 332-6220
email
• Fax: (808) 332-6225
• Mailing Address: PO Box 701, Kalaheo, HI 96741 

shipping
• Malie ships UPS Ground (7-10 business days), unless otherwise noted or requested.
Shipping Costs:
- Orders over $100 always ship UPS Ground for free! No coupon code needed.
- Orders $0-$99 incur a shipping cost of $12 & will ship UPS Ground.
- 2nd Day Air = $25 (Business Days)
- Next Day Air = $40 (Business Days)
• All orders are normally shipped within 3 business days of receipt. Next Day Delivery will ship out the following business day after the order was received. If you need faster service, please contact us toll free at 1-866-767-5727.
• We do not ship to P.O. Boxes - We can only ship to a physical address that UPS can deliver to.
• International shipping not available at this time. So sorry, Malie is able to ship to United States addresses only.
• Promotional coupon codes for free shipping will ship UPS Ground.

returns
• Free Returns on all orders! Our products carry an unconditional guarantee. If, for any reason, you are not completely satisfied with your purchase, please use the pre-paid return label and follow the instructions that will be included with your order (including gift orders). Product must be in its original condition and you must initiate the return process within 5 days of receipt.

samples
• We currently do not have any samples to offer. We hope to have some again soon!

sales, special offers, discount codes, new products & events
• Please see our Special Offers page for current offerings.
• This website can only accept one coupon per order and can not combine multiple coupons.
• All Malie promotions and discounts are for online orders at www.malie.com only and do not include taxes and shipping (unless free shipping is stated or free shipping is the promotion).

koke'e
Malie has named our koke‘e collection in honor of Hawaii's oldest rainforest where unique, indigenous vegetation and native wildlife thrive in close to 13,000 acres of rugged, beautiful terrain. Lush, green and vibrant with life! The exotic aroma of the Koke‘e forest envelopes you, filling you with peace, joy and tranquility. Malie is dedicated to protecting this precious forest and the life within and donates one percent of sales from our koke‘e aroma collection to the Koke‘e Resource Conservation Program.

customer feedback
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