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Customer Service & Frequently Asked Questions

Contact
• H
ours: Monday - Friday, 9am - 4pm, Hawaii time
• Toll-Free Phone: 1-866-767-5727 
• Local Phone: (808) 332-6220

• Fax: (808) 332-6225
• Mailing Address: PO Box 701, Kalaheo, HI 96741 

Shipping
• Malie ships UPS Ground (7-10 business days), unless otherwise noted or requested. 
• Shipping Costs:

- Orders over $100 always ship UPS Ground for free! No coupon code needed. 
- Orders $0-$99 incur a shipping cost of $12 & will ship UPS Ground.
- 2nd Day Air = $25 & Next Day Air = $40
• All orders are normally shipped within 3 business days of receipt. Next Day Delivery will ship out the following business day after the order was received. If you need faster service, please contact us toll free at 1-866-767-5727.
• We do not ship to P.O. Boxes - We can only ship to a physical address that UPS can deliver to.
• International shipping not available at this time. So sorry, Malie is able to ship to United States addresses only. 
• Promotional coupon codes for free shipping will ship UPS Ground.

Returns
• Free Returns on all orders! Our products carry an unconditional guarantee. If, for any reason, you are not completely satisfied with your purchase, please use the pre-paid return label and follow the instructions that will be included with your order (including gift orders). Product must be in its original condition and you must initiate the return process within 5 days of receipt. 

Samples
• All orders now include samples of our coveted organic body cream 4 different aromas!  (koke'e, mango nectar, pikake and plumeria) All orders will also receive a printed product catalog/brochure. While supplies last.
 

Sales, Special Offers, Coupon Codes, New Products & Events
• Please see our Special Offers page for details.