Terms & Frequently Asked Questions Answered
• Shipping
Product Guarantee
Great care is taken in our closely monitored manufacturing processes and our finished products are extensively tested to ensure they meet our high quality of standards. Each order is carefully inspected before being shipped from our facility. Our products carry an unconditional guarantee. If, for any reason, you are not completely satisfied with your purchase, please see our return information below and follow the instructions on returning the product. Mahalo for choosing malie.com. We appreciate your business and hope you enjoy our products from the Garden Island of Kauai. - The Malie Organics Customer Care Center
Contact Customer Care
Toll Free Phone: 866.767.5727
Local Phone: 808.332.6220
Fax: 808.332.6225
Mailing Address: PO Box 701, Kalaheo HI 96741
Physical Address: The Shops at Kukui‘ula, 2829 Ala Kalanikaumaka St. F-13, Koloa, HI 96756
Customer Care Hours: Monday - Friday, 9am - 4pm, Hawaii Standard Time. (Boutique is open everyday, 9am - 9pm)
Shipping
All orders over $100 always ship UPS ground for free! No promo code needed.
Malie ships UPS Ground, unless otherwise noted or requested. Malie does not ship to P.O. Boxes - We only ship to physical addresses that UPS can deliver to. All orders are normally shipped within 3 business days of receipt. Next Day Delivery will ship out the following business day after the order was received. If you need faster service, please call us toll free at 1-866-767-5727.
Order Amount . . . . . . . . Shipping Costs
$1 - $75 . . . . . . . . . . . . . $10
$76 - $99 . . . . . . . . . . . . $14
$100 + . . . . . . . . . . . . . . Free!
2nd Day Air = $25
Next Day Air = $40
Prices above are for United States addresses only. Maile's international shipping rates vary. Mahalo.
Track Your Order
All orders are shipped via UPS. Please have your order number ready and call 1-866-767-5727 to track your order and get a UPS tracking number. If you already have your UPS tracking number, click here to track your package.
Return Policy
If for any reason you are not completely satisfied with your purchase, please call customer service toll free at 1-866-767-5727 or return the product (customer pays shipping) in its original condition to the address below:
If you live in Hawaii mail to: Malie, Inc., PO Box 701, Kalaheo HI 96741
If you live elsewhere mail to: Malie, Inc., 1101 Via Callejon, Suite 200, San Clemente, CA 92673
If your product is damaged, please contact customer service immediately at 1-866-767-5727 (toll free). Malie will credit returns of un-used products only. All returns must be postmarked within 5 days of receipt. A credit will be applied to your credit card.
Current Promotions
Please click this link to see our current promotions and special offers.
Malie Style Size Chart
Credit Cards
Our site utilizes a secure server to process your orders and personal information. All data is encrypted before it is sent over the internet and is completely secure. If you do not feel comfortable placing your order online, please give us a call toll-free at 866-767-5727.
Mahalo.