Product Guarantee

 

Great care is taken in our closely monitored manufacturing processes and our finished products are extensively tested to ensure they meet our high quality of standards. Each order is carefully inspected before being shipped from our facility. Our products carry an unconditional guarantee. If, for any reason, you are not completely satisfied with your purchase, please see our return information below and the follow the instructions on returning the product. Mahalo for choosing malie.com. We appreciate your business and hope you enjoy our products from the Garden Island of Kauai.

 

- The Malie Organics Customer Care Center

 

Contact Customer Service

 

On the rare occurrence that there is a problem with your order upon delivery, or if for any reason you are not completely satisfied with your selection, please call Malie Customer Care toll free at 1-866-767-5727 or and you will receive prompt assistance. Our customer care office hours are Monday through Friday 9 am - 4 pm Hawaii Standard Time.

 

Shipping

 

Malie ships UPS Ground, unless otherwise noted or requested. Malie does not ship to P.O. Boxes - We only ship to physical addresses that UPS can deliver to. All orders are normally shipped within 3 business days of receipt. Next Day Delivery will ship out the following business day after the order was received. If you need faster service, please call us toll free at 1-866-767-5727.

 

Order Amount . . . . . . . . Shipping Costs
$1 - $75 . . . . . . . . . . . . . $10
$76 - $124 . . . . . . . . . . . $14
$125 + . . . . . . . . . . . . . . Free!

 

2nd Day Air = $25
Next Day Air = $40

 

Prices above are for United States addresses only. Maile's international shipping rates vary. Mahalo.

 

Track Order

 

All orders are shipped via UPS. You should recieve an email with confirmation of your shipment and a UPS tracking number.
Click here and enter your tracking number to track your package.

 

Return Policy

 

If for any reason you are not completely satisfied with your purchase, please call customer service toll free at 1-866-767-5727 or return the product (customer pays shipping) in its original condition to the address below:

 

If you live in Hawaii mail to: Malie, Inc., PO Box 701, Kalaheo HI 96741
If you live elsewhere mail to: Malie, Inc., 1448 N El Camino Real, San Clemente CA 92672

 

If your product is damaged, please contact customer service immediately at 1-866-767-5727 (toll free). Malie will credit returns of un-used products only. All returns must be postmarked within 5 days of receipt. A credit will be applied to your credit card.

 

Credit Card

 

Our site utilizes a secure server to process your orders and personal information. All data is encrypted before it is sent over the internet and is completely secure. If you do not feel comfortable placing your order online, please give us a call toll-free at 866-767-5727 or fax your order to 808-332-6225.

 

 

Mahalo.