Product Guarantee 

Great care is taken in our closely monitored manufacturing processes and our finished products are extensively tested to ensure they meet our high quality of standards.  Each order is carefully inspected before being shipped from our facility. Our products carry an unconditional guarantee.  If, for any reason, you are not completely satisfied with your purchase, please see our return information below and the follow the instructions on returning the product.

Credit Card 

Our site utilizes a secure server to process your orders and personal information.  All data is encrypted before it is sent over the internet and is completely secure.

If you do not feel comfortable placing your order online, please give us a call at 866-767-5727 (toll-free) or fax your order to 808-335-5860.

Customer Service

On the rare occurrence that there is a problem with your order upon delivery, or if for any reason you are not completely satisfied with your selection, please call Malie Kauai Customer Care at 1-866-767-5727 (toll free) or email info@maliekauai.com and you will receive prompt assistance.  Our customer care office hours are Monday through Friday 9am – 4pm Hawaii Standard Time.

Shipping Methods

Malie Kauai ships UPS or FedEx Ground, unless otherwise noted.  All orders are normally shipped with 48 hours of receipt.  Next Day Delivery will ship out the following business day after the order was received. 

Return Policy

If for any reason you are not completely satisfied with your purchase, please call customer service or return the product (customer pays shipping) in its original condition to the address below: 

Malie, Inc.
4353 Waialo Road Unit 8B
Eleele, HI 96705

If your product is damaged, please contact customer service immediately at 866-767-5727.  Malie Kauai will credit returns of un-used products only.  All returns must be postmarked within 5 days of receipt. A credit will be applied to your credit card.

Mahalo for choosing Malie.com.  We appreciate your business and hope you enjoy our handmade Hawaiian products from the Garden Island of Kauai.

The Malie Kauai Customer Care Center